Professional Home Cleaning Faqs

If your question about our cleaning service is not answered here please do not hesitate to Contact us.

What is Your Guarantee?

If you are not completely satisfied please contact us within 24 hours of your home being serviced by us and we will re-clean the area you are dissatisfied with.

* This guarantee does not apply if our ability to perform our services has been limited in some way by the client.

Do You Require Contracts?

No we don't. We always work hard to please our clients and like to build a lasting relationship based upon our efforts.

Do You Bring Cleaning Supplies and Equipment?

This is entirely up to the client. We are happy to use your preferred cleaning products or for a charge of $5 per cleaning, we will supply the necessary products and supplies.
“Unfortunately Vinegar and water JUST DOES NOT WORK on soap scum. There are pastes with baking soda and vinegar that can be used that are really labor intensive - I can do this but due to the labor it will be several hundred dollars and on a case by case estimate. To be cost efficient I do recommend in these cases an initial cleaning using chemicals. Then going forward a weekly cleaning using vinegar and water.”

Do I Have to Be Home When You Clean?

No. Many clients prefer to give us a key, so we can clean while they are away. If you wish to hide a key, please call us with the location prior to our arrival. It's always a good practice to make sure the hidden key is actually in the hiding spot. Often after it has been used, it does not get replaced.

Why Does a First Time Cleaning Take Longer than a Routine House Cleaning?

To be honest this entirely depends upon the amount of dirt and clutter. A first time cleaning can take up to 1 1/2 - 2 times longer than subsequent cleanings. We also charge accordingly.

I've Never Had a Cleaning Service - How Do I Get Started?

We first come out to your home and access your individual needs. You then decide how often you would like us to come and clean. Weekly, bi-weekly.

I prefer weekly and biweekly visits. This is best to keep up with cleaning. I find monthly doesn't do the deep clean I prefer to do.

How Do I Prepare for My First Cleaning?

By this time we will have visited your home and discussed your needs and expectations. Provide us with instructions regarding keys, alarm codes, and any other specific information we need to know.

Clutter is the number one thing that slows us down. We are ready to start cleaning when when we arrive. It's helpful to have newspapers, magazines, cups, glasses, dirty dishes, child toys and clothing picked up before we arrive.

What Area's Do You Service?

North West Side of Chicago: Edgebrook, Edison Park, Norwood Park.

North-West suburbs : Arlington Heights, Des Plaines, Park Ridge, Rosemont

When Can I Schedule You To Clean My Home?

We schedule cleanings Monday - Thursday. Openings are available for weekly or bi-weekly cleaning.

What Time Will You Arrive?

We make every effort to be on time. However the client scheduled before you as well as traffic may impact our arrival time. Some things are out of our control.

Can I Leave You a Note?

Yes. We value your communication. Either call or leave a note to let us know special attention is needed in an area, if you are pleased with the job being done, or if you have a concern. We contact all our clients after the first cleaning to ask for feedback.

Every client has different needs, wants and expectations. We strive to provide the best possible service to each and every client. We are however only human and misunderstandings can happen. We welcome the opportunity to improve our service and have you pleased with our cleaning service.

What Are Your Payment Terms?

Payment is due within 48 hours after your cleaning.

We accept Cash, Checks (after 2 cleanings) or PayPal. If you choose to pay by PayPal click here for Online Payments.

Returned checks are subject to a $25.00 processing fee.

If full payment is not received within 48 hours of your service, your account will be accessed an additional $10.00 fee.

What if I Forget My Scheduled Cleaning Day?

If we arrive at your home and cannot get in to clean, a $49 trip charge will be accessed. This is a minimal fee to cover our costs.

Please call 48 hours in advance in order to avoid this charge and to reschedule.

Can I Get a Gift Certificate?

Absolutely. House cleaning is a wonderful gift. Gift Certificates. Home cleaning services are the one gift that never gets returned or regifted. A clean house is always appreciated.

~ Susie's House Cleaning Service Promise ~

Always Trustworthy | Honest | Reliable